Shipping/Delivery Policy

(1) Free Delivery
Free delivery means

1. that the value of your order must be over £10
2. that your order is going to be delivered to any UK address
3. that it does not include any third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation

(2) For dispatch please refer to clause 5 of our Terms and Conditions here
(3) When you pay for goods via credit or debit cards or by Paypal then unless we specifically agree otherwise delivery is usually to your billing address for the applicable payment method.
(4) When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us on the day of you receive it. Where a signed for service is used, please sign for it, 'Received Damaged'. Please notify us in writing by e-mail to orders@turbomatrix.co.uk.
(5) There are 2 ways we dispatch your orders: Parcels under 2.5kg we use Royal Mail's Small parcel service and Royal Mail's Standard Parcel service as the preferred method for shipping within the UK. Parcels over 2.5kg we use Fedex UK Next Day Courier Service.Tracking numbers are available on request. Delivery times are based upon information given to us by Royal Mail and Courier Companies. We sometimes split orders into 2 or more parcels to keep postage cost down. When your order has dispatched you will receive an automated dispatch email. Allow up to 14 business days for deliveries to mainland UK after order has been dispatched (During the Christmas period, please allow an extra few days.) All UK orders are sent via 1st class Royal Mail, 1st class Recorded or Special delivery. A majority of orders are delivered within 1 business day but can take up to two weeks. If there is no one available to sign for your order, Royal Mail will normally leave a notification card and your order will be taken to your local post office where it will be available for collection. Your parcel will be kept at your local post office for 5 days, if it is not collected it will be returned to us, and will need further shipping payment for the parcel to be resent. We as the sellers are not responsible for delivery time, once your order has been dispatched. Delivery time information is provided by the carrier, usually the Royal Mail postal system, and exclude weekends and bank holidays. If you live in the UK and have not received your order within 5 - 7 days of the receipt of a "Your order has been shipped" email, please first check with your local Royal Mail sorting office to see if they are holding a parcel for you. Orders are only classified as missing in the post 15 days after posting. If 15 days or more have passed and your order has not been received, please contact us.
(6) International sales
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.
(d) There are 2 ways we dispatch your orders: Parcels under 2.5kg we use Royal Mail Air Parcel service as the preferred method for shipping Internationally . Parcels over 2.5kg we use Fedex or DHL Priority Courier Service. Tracking numbers are available on request. Delivery times are based upon information given to us by Courier Companies. We sometimes split orders into 2 or more parcels to keep postage cost down. When your order has dispatched you will receive an automated dispatch email. Allow up to 14 business days for deliveries to mainland Europe after order has been dispatched (During the Christmas period, please allow an extra few days.) A majority of orders are delivered within 5 business day but can take up to two weeks. If there is no one available to sign for your order, Royal Mail will normally leave a notification card and your order will be taken to your local post office where it will be available for collection. Your parcel will be kept at your local post office for 5 days, if it is not collected it will be returned to us, ( we have seen this taking as long as 6 months) and will need further shipping payment for the parcel to be resent. We as the sellers are not responsible for delivery time, once your order has been dispatched. Delivery time information is provided by the carrier, usually the Royal Mail postal system, and exclude weekends and bank holidays. If you live in Europe and have not received your order within 5 - 7 days of the receipt of a "Your order has been shipped" email, please first check with your local post sorting office to see if they are holding a parcel for you. Orders are only classified as missing in the post 15 days after posting. If 15 days or more have passed and your order has not been received, please contact us. (7) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery we will do all that we can to assist. However, if the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.
(8)COUNTRIES WE ARE UNABLE TO DELIVER TO
Unfortunately, we are currently unable to deliver to the following countries
Albania, Bosnia, Bulgaria, Croatia, Egypt, Indonesia, Iran, Iraq, Israel, Malaysia, Nigeria, Pakistan, Romania, Russia, Serbia, The Philippines or Yugoslavia.

Returns/Refund Policy

(1) It is your responsibility to inspect the goods immediately upon receipt and notify us by writing to us at insert e-mail address within 7 days if the goods are damaged or do not comply with any of the Contract. If you fail to do so then you shall be deemed to have accepted the goods. In the very unlikely event that you have received faulty goods you must comply with clause (4) of our delivery policy.
(2) If you wish to exercise your statutory cancellation rights under Distance Selling Regulations as a consumer in applicable circumstances, then you must advise us of this by writing to us at by e-mail at insert e-mail address or by letter to insert address within 7 days, starting the day after you received the goods. We will then advise you about how to return the goods.
(3) When you contact us to return faulty goods as (1) above or cancel goods as (2) above you will be given a Return Merchandise Authorisation Number (RMA) which must be enclosed when you return the goods to us.
(4) You must return the goods, with your order number, RMA and your name and address and ensure that your return reaches us as soon as is possible.
(a) Any faulty goods as in (1) above must be returned with their original packaging using any forms and the RMA provided to you by us.
(b) We ask that any goods for which you are exercising your statutory cancellation rights as in (2) above be returned unused in their original packaging within 28 days of cancellation. We would remind you of your own statutory responsibility to take reasonable care for any goods whilst they are in your possession. Goods are returned at your own cost.
(5) We recommend that goods are sent to us using a signed for delivery service with item reference number capable of being tracked and traced on-line, with sufficient value transit insurance. Alternatively we may organise collection of goods. If the goods are faulty then we will be responsible for collection costs otherwise you will be responsible for the costs of this collection unless we have specifically agreed otherwise in writing.
(6) Once we have received them safely then
(a) in the case of faulty goods, a replacement of the goods will be sent to you as soon as we are able (together with delivery or postage or packaging charges incurred in returning the goods to us). Alternatively, we may, in our absolute discretion, decided to make a refund for the goods.
(b) in the case of goods for which you are exercising your statutory cancellation rights as in (2) then refund will be made within 30 business days of receipt of the goods by us.
(c) goods supplied correctly & returned for credit are subject to a handling charge of 35%, repackaging costs may also be applied, shipping is non refundable. (7) Refund payments made by us to you will be within 30 business days of receipt of the goods by us. The refund will usually be made in the same way that you made payment. For example, if you paid us by credit or debit card then your refund will be made to the same credit or debit card. Alternatively, we may, in our absolute discretion, decided to make a refund by cheque.

www.turbomatrix.co.uk - Terms and Conditions

1 Products
(1) In this agreement the "Goods" or "Products" are those items supplied as detailed on the order e-mail and refers to any item that we have available for sale. All goods are subject to availability.
(2) Products are offered with information provided to the best of our ability, based on available information and facts, including manufacturers'.Opinions, statements, recommendations etc shall not form a guarantee or warranty and we make no representation about any product and you enter into this agreement with that understanding. We reserve the right to withdraw products from sale at any time.

2 Ordering

(1) You can order on our website.

(2) Orders are subject to acceptance by us and in accordance with these terms and conditions. Submission of an order or e-mail is not acceptance or confirmation of your Order
(3) Upon receipt of your Order and your payment we will check stock availability. If we are unable to supply the goods, we will inform you of this within 7 days and advise of when the goods will be available or make a refund.
(4) Dispatch of goods to you is our acceptance of your order and denotes completion of our contract with you unless the order is cancelled or we have notified you otherwise
(5) We reserve the right to suspend the supply of goods at any time, without notice. We also reserve the right to supply a substitute (this will be as close to the original item as possible) where necessary.
(6) Despite our efforts, a small number of the thousands of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

3 Abide By Terms
By making use of our organisation and its products you will be deemed to be aged 18 or over, are not under any disability which would impair judgement or use of the site or products, that you have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.

4 Payment
(1) The price of the goods is as displayed on our website at the time of purchase.
(2) We reserve the right to increase prices without prior notice, subject to 4(1) above.
(3) All prices are in GBP Sterling and include VAT (where applicable) but exclude other charges, unless expressly stated otherwise. Generally delivery is free of charge but you will be advised of any delivery charges before completing checkout. Goods can not be collected in person.
(4) Payment for goods must be made on placing an order by Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, Solo. These payments are by Verified by Visa (VbV) security programme from Visa and the SecureCard system from MasterCard. We also accept payment by Paypal, Bank transfer cheques or postal orders.
(5) We deem payment received and cleared when it has been processed and either transferred to and reached our account or authorised by your payment provider as we, at our discretion, determine.
(6) Goods are dispatched when we have cleared payment. The title in any goods will not pass to you until we have received full payment.
(7) For security our website uses encryption. If you require any details of this please e-mail us at webmaster@turbomatrix.co.uk

5 Dispatch
(1) Most of the goods we have listed for sale on our website are generally available for delivery within 14 business days.
(2) Our time estimate for dispatch of most of the goods we have available for sale is 3~14 business days from receipt of your cleared payment.
(3) Out of stock items will go onto a backorder system, we will continue to deliver and despatched when they are ready without notice.
(4) Please note that we are unable to confirm the availability of stock or time estimate dispatch times before you have placed your order.
(5) Any buyer may cancel an order for any reason up to the point of dispatch and any payments made to us, shall be refunded in full within the statutory 30 business days.

7 Returns
In the very unlikely event that any goods are faulty or you need to return any product, you must follow our Returns Policy here

8 Intellectual property & use
(1) Use of the website is at your own risk and by licence only for personal use and you acknowledge and agree that all copyright, and all other intellectual property rights in all content shall remain at all times vested in us or our licensors and you agree that you will not, nor will you assist any other person or organisation to, breach copyright in any way whatsoever. Full use of our website required registration.
(2) We can not guarantee that the provision of the website will be uninterrupted, secure or error-free nor free of viruses or anything which may affect use nor will we be held responsible or liable for such, including any effects such as data losses. The Site is provided on an "as is" and "as available" basis.
(3) We have made every effort to ensure that products are displayed as accurately as possible but can not be responsible for variations. What you see depends on your monitor and settings and we can not guarantee this will be accurate.

9 Liability Disclaimer
(1) Goods are offered with no warranty or guarantee other than any applicable manufacturer's warranty or guarantee.
(2) To the extent that the law allows we are not responsible for any loss, incidental or consequential damage, or loss arising out of purchase, any use, errors, mistakes, accident, theft or fraud, destruction, or any part of the supply of goods or use of our website.
(3) In the unlikely event that we would be held liable for anything whatsoever then, to the extent that the law allows, any aggregate liability whatsoever shall be limited to 100% of the amount paid by you for the goods involved in the incident or series of related incidents.
(4) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of the our agents or employees.
(5) We take all reasonable precautions to keep order details secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information you provided
(6) You are responsible for providing, accurate, correct and up-to-date information and we will not be held responsible for any losses whatsoever in this regard.
(7) We do not intend to affect your statutory rights as a consumer.

10 Responsibility and Misuse
(1) You agree that you will solely be responsible for your use of any goods provided to you and that you will use the products legally and only for the purposes that they are intended to be used for and at all times in accordance with any manufacturer's instructions, advice, suggestion and information and will not misuse them nor use them negligently.
(2) It is your responsibility to ensure that all products are suitable for your use.
(3) Particularly we can not be responsible for any goods which are sold for show use or off-road use and which you then use on a public road.
(4) You specifically accept that effectiveness of any goods will also be dependant on correct and effective use, storage, inspection and periodic routine maintenance.
(5) You specifically agree that we have no liability and furthermore you will indemnify us for any loss resulting in any breach of this clause.

11 Your information & data protection
You are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be stored and used in accordance with the current Data Protection Act and other relevant legislation within England and Wales. Please refer to our Privacy Policy here

12 Assignment
(1) Any rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you. A copy of these terms will be admissible in any dispute or in any proceedings.
(2) We reserve the right to assign and/or sub-contract all or any part of the supply of goods but if we do this it will not affect your rights under any agreement.

13 Cancellation
(a) When you order goods as a consumer (in accordance with the meaning ascribed in s12 of the Unfair Contract Terms Act 1977) from our website then you have certain legal rights including those under the Consumer Protection (Distance Selling) Regulations 2000(as amended). This means that you can cancel most orders made via our web-site. You have 7 days, starting the day after you received the goods, to exercise this right provided that you cancel the order in writing to us. You can write to us by e-mail at orders@turbomatrix.co.uk or by letter to Turbomatrix Ltd Unit 7 North Street Alexandria G83 0EA Company Number SC354482 VAT Number.
(b) As explained above, consumers can cancel most orders made via our web-site within specified time limits. However, under the Distance Selling regulations, particularly Regulation 13, this right does not apply to all goods. For example, any personalised goods can not be cancelled in this way. If you are unsure about this please either e-mail us at orders@turbomatrix.co.uk or visit www.opsi.gov.uk
(c) All goods must be returned in accordance with our Returns Policy. For further information about how to return items please refer to our Returns Policy here.
(d) Please note that these rights do not apply to business customers.

14 Time Estimate
We will use all our reasonable endeavours to complete any supply goods within any time estimate that we give. However, we will not be liable for any losses whatsoever because of any delay.

15 Queries, complaints, Notices
(1) Complaints must be in writing to and we aim to respond to any queries or complaints within 7 business days. If any complaint may amount to a breach of any term herein then you must allow us 30 days to remedy that breach.
(2) Any notices for must be in writing to our registered office and for you, your address on your last order.
(3) Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.

16 Generally
(1) There terms and conditions supersede any prior representations, understandings and agreements between you and us.
(2) We reserve the right to vary our terms and conditions at any time and variation takes effect when they are posted on the website but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase. It is your responsibility to read terms and conditions on each occasion you use or purchase and your continued use of our website shall confirm your acceptance to be bound by the latest terms and conditions.

17 Waiver
No waiver by us (whether express or implied) in enforcing any of its rights under this contract shall prejudice our rights to do so in the future.

18 Force majeure
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension of its obligations.

19 Invalidity
Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

20 Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the Scottish Courts.

Your information and data protection

(1) By visiting the website and/or using our services we may collect information about you. All information is held in accordance with the current Data Protection Act and other relevant legislation within Scotland.
(2) Information may be
(a) Personal data - data such as name, address, telephone number, e-mail address, date of birth and such information as and where appropriate. This information is usually for a specific purpose or specific activities (such as providing you with a service).
(b) Sensitive Data - which is personal information relating to issues personal and sensitive (such as religious or sexual life) to an individual person. We rarely obtain such information but if we do, your consent will be requested before we do this.
(c) Non-personal information - such as when using our website, pages accessed and files downloaded etc. This won't identify a person but just helps us to find out information to improve our services such as how many people use our site, the most popular pages and the type of web browser in use.
(3) Information may be direct (where we ask for that information, for example when you register for a service) or indirect (See "cookies" later).
(4) Any information we hold (because of the user agreement or otherwise) will be used, for example, to identify you, run the website and our business efficiently, or for marketing purposes we may share your information with organisations who are our business partners or agents to contact you advising you about information, goods, services and anything else which we think may be of interest to you, but only with your agreement. If you do not wish to receive such information you need do nothing.  If you do wish to receive the information, please contact us at webmaster@turbomatrix.co.uk. We use our best endeavours to keep your information secure. We refer you to the user agreement relating to your obligations of keeping username and password secure.
(5) The provision of the website and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with the clauses of the user agreement. 
(6) Cookies
(a) As with most other websites we do use cookies which are files that Web browsers place on a computer's hard drive which help us to identify whether you have visited the website previously so that we can make the experience as meaningful to you personally as is possible and to improve the website.
(b) Standing alone, cookies do not identify you personally. A cookie is a small text file placed on your hard drive by our web server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of this web site faster and easier. Cookies merely recognise your browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or registering with us, you remain anonymous to us. Cookies come in two "varieties": session-based and persistent
(i) Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer.
(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We may or may not use persistent cookies to identify the fact that you are a website user or prior website user (whatever the case may be) and to track your use. We are especially careful about the security and confidentiality of the information stored in persistent cookies. These cookies expire after two years.
(c) Users who disable their web browser's ability to accept cookies will be able to browse our Website but will not be able to successfully use our service.
(7) When you give us information about another individual or organisation it is on the basis that they have agreed to this.
(8) Please note that this policy does not extend to any third parties.  For example, if you click with your mouse or alternative controller (a "click") and visit any advertisers on our website, or you visit our website via a "click" from another site, the way in which your information will be dealt with may be different to the way in which we deal with your information.
(9) You are entitled to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies. So that we comply with the Data Protection Legislation and to maintain confidentiality, we will require proof of identity from you before any information can be provided to you. If you do not provide such proof of identity, then we will be unable to provide such information to you. Please e-mail us at insert webmaster@turbomatrix.co.uk.

Copyright Notice

All rights, including copyright, in the content of these www.turbomatrix.co.uk web pages are owned or controlled for these purposes by www.turbomatrix.co.uk.

In accessing the www.turbomatrix.co.uk web pages, you agree that you may only download the content for your own personal non-commercial use.

Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these www.turbomatrix.co.uk web pages for any other purpose whatsoever without the prior written permission of www.turbomatrix.co.uk.